G Flora ✦ Inspired ✦ Sweet Pear ✦ Gardenia Bloom

We offer fast and reliable shipping for all our clothing items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your Perfume essentials arrive even sooner. Enjoy free shipping on orders over ₹1999. For any questions regarding your order, please contact our customer service team for assistance.

Refund & Exchange Policy – CEO Perfume

At CEO Perfume, we value your trust and always work to deliver the right product on time. Please read our refund and exchange terms carefully:

1. Refund Eligibility

We offer refunds only in the following cases:

• You received the wrong fragrance.
• You received a damaged perfume bottle (unboxing video is required).
• Your order was not delivered, but marked delivered by the courier.
  

2. Mandatory Proof for Refund

To process a refund, you must share:

• A clear unboxing video from the moment the parcel is sealed until it is fully opened.
  
• Video should clearly show the product condition and any damage (if applicable).
  

Once we receive the video, our team will check the issue and confirm if you are eligible for a refund.

3. Refund Process

• Refunds are issued directly to your bank account, GPay, Net Banking, or wallet.
  
• No questions asked, once the issue is verified.
  
• In some cases, refunds may take 2–3 working days due to courier company verification.
  

4. Exchange Policy

• If you received the correct product but want to change the fragrance, you can request an exchange, not a refund.
  
• Exchange shipping charges are applicable.
  
• Exchange will be processed only after we receive and verify the returned product.
  

5. No Refund After Correct Delivery

Once you receive the right perfume in good condition, we are unable to offer a refund. Only exchange is possible as per the above policy.